Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Fcdesign3728@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Fcdesign3728@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Fcdesign3728@gmail.com.

Ice Armor Return Policy & Warranty

 

30-Day Return Window

 

You have 30 days from the date of purchase to return an item for a refund or exchange. We cannot offer a refund or exchange if more than 30 days have passed.


Return Eligibility Requirements

 

To be eligible for a return, the item must meet all of the following criteria:

  • It must be unused.
  • It must be in the same condition you received it in.
  • It must be in the original packaging.

Ineligible Items: We cannot accept returns for any item that is damaged, has missing parts (unless it was our fault), or is not in its original condition. We also cannot accept any item returned more than 30 days after delivery.


How to Complete Your Return

 

You must include a receipt or proof of purchase to complete your return. You can send an image or electronic copy of your receipt to support@ice-armor-home.com.

Do NOT send your purchase back to the manufacturer. All returns and exchanges must be sent to Ice Armor's headquarters:

10135 Rose Ave El Monte, CA 91731


Refunds

 

Refund Process

  1. Once we receive and inspect your return, we will email you to confirm we have it.
  2. We will notify you via email whether your refund has been approved or rejected.
  3. If approved, the refund will be processed, and a credit will be automatically applied to your original payment method.

 

Refund Timeline

Processing typically takes 3–5 business days, depending on your bank, but can occasionally take longer.

Late or Missing Refunds

If you haven't received your refund after 3–5 business days:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take time for the refund to officially post.
  3. Contact your bank, as they often have processing delays before a refund appears.
  4. If you have followed all these steps and still haven't received it, please contact us at support@ice-armor-home.com.

 

Sale Items

Please note that only regularly priced items are eligible for a refund. Sale items are non-refundable.


Exchanges

We only offer exchanges for items that are defective or damaged.

If you need to exchange a damaged or defective item for the same product, please email us at support@ice-armor-home.com and send your item to:

10135 Rose Ave El Monte, CA 91731

The time it takes for your exchanged product to reach you may vary based on your location.


Return Shipping

 

Shipping Address

Ship all returns to:

10135 Rose Ave El Monte, CA 91731

 

Shipping Costs

You are responsible for paying all return shipping costs. Shipping costs are non-refundable.

 

Recommended Shipping

If you are returning an item valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.